Privacy Policy

PayPig Canada ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (paypigcanada.com) and mobile application (collectively, the "Platform").

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

1.1 Information You Provide

• Account information: Email address, username, password (stored as a cryptographic hash), date of birth, and province/territory.
• Profile information: Display name, profile photos, bio, preferences, and dynamic type.
• Payment information: Payment details are processed by our third-party payment processor and are not stored on our servers. We retain only transaction records (amounts, dates, anonymised identifiers).
• Communications: Messages sent through the Platform's encrypted messaging system.
• Support correspondence: Emails and support tickets you send to us.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, and interaction logs.
• Device information: Device type, operating system, browser type, and IP address (used to infer general location at the city level).
• Cookies and similar technologies: See Section 6 for details.

2. How We Use Your Information

We use your personal information to:

• Create and manage your account;
• Provide and improve our Platform features;
• Facilitate secure connections and matching between members;
• Process payments and maintain transaction records;
• Send service-related notifications and updates;
• Respond to your enquiries and support requests;
• Enforce our Terms of Service and community guidelines;
• Comply with legal obligations;
• With your consent: send promotional communications about new features or offers.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Trusted third-party vendors who assist us in operating the Platform (payment processing, cloud hosting, analytics), under strict data processing agreements;
• Other users: Only the profile information you choose to make visible;
• Legal authorities: When required by law, court order, or to protect the safety of our users or the public;
• Business transfers: In the event of a merger or acquisition, subject to the same privacy protections.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion at any time. Upon deletion:

• Your profile and personal data are removed within 30 days;
• Transaction records are retained for 7 years for legal and tax compliance purposes (in anonymised form where possible);
• Backup copies are purged within 90 days.

5. Your Privacy Rights

As a Canadian resident, you have the right to:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information (subject to legal retention requirements);
• Withdrawal of consent: Withdraw consent for non-essential data uses at any time;
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.

To exercise your rights, contact us at privacy@paypigcanada.com. We respond to requests within 30 days.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in (essential cookies);
• Remember your preferences;
• Analyse Platform usage to improve our service (analytics cookies);
• Deliver relevant content (functional cookies).

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. We do not use cookies for cross-site advertising or sell your browsing data.

7. Security

We implement industry-standard security measures including:

• End-to-end encryption for all private messages;
• TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Regular security audits and penetration testing;
• Strict access controls — only authorised personnel access personal data.

While we take all reasonable measures to protect your information, no system is perfectly secure. If you suspect a security issue, please contact security@paypigcanada.com immediately.

8. Children's Privacy

PayPig Canada is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will delete the account and all associated data immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification before the changes take effect. We encourage you to review this page periodically.

10. Contact Our Privacy Team

For privacy-related questions or to exercise your rights, contact:

• Privacy Officer: PayPig Canada
• Email: privacy@paypigcanada.com
• Address: Toronto, Ontario, Canada

You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca if you have concerns about how we handle your data.